Our Service Pledge

 

Recently, we have launched “Hip Shing Hong Service Pledge” to set service targets as guidelines for our staff
and enhance our standards of service.

Items Particulars Standard
Operating Hours Customer Service Office 09:00-18:15 Mon - Fri
Case Handling 1. Emergencies Attend to tenant’s request within 2.5 Hours
  2. General Enquiry Phone:
- Proper reply within 24 Hours
    Written:
- Interim reply within 24 Hours
- Written reply within 10 working days
  3. Maintenance Issue Inspection within 48 Hours
Customer Satisfaction
Survey
Questionnaires or Tenant Visit Yearly

Contact Our Customer Service Officer

Tel (852) 6332 6330
Fax (852) 2978 3712
E-mail cs@hshd.com.hk